Jaysee using the Earigator on a patient wearing the clinic cape

Gentle earwax removal in Altamonte Springs

Your earwax removal is performed by one of our Hearing Aid Specialists, Jaysee or Toni. We examine your ears with a video otoscope first, so you can see what’s there, then gently clear the wax with the Earigator, a warm water irrigation system.

  • Video otoscopybefore every cleaning
  • Earigatorbody-temperature irrigation
What to expect

How earwax removal works

Grace or Francesca will greet you at the front desk and get you settled. Your visit then moves through four parts.

  1. Step 1

    Health questions

    You’ll complete a short screening questionnaire about your ear health, including any history of ear surgery, ear tubes, a perforated eardrum or recent ear infections. These conditions can make irrigation unsafe, so we check before we begin.

  2. Step 2

    Ear exam

    We examine your ear canals and eardrums with a video otoscope, a small camera that displays the image on a screen you can see. This confirms whether earwax is the cause of your symptoms.

  3. Step 3

    Irrigation

    The Earigator uses water warmed to body temperature at a controlled, low pressure to gently flush out the wax. Body-temperature water helps prevent the dizziness that cooler water can cause.

  4. Step 4

    Follow-up check

    We examine your ears again with the video otoscope, so you can see the result on screen, and we explain how to care for your ears at home.

Jaysee removing earwax with the Earigator, a Patient Care Coordinator assisting
What earwax is for

Why your ears make earwax

Earwax, or cerumen, is a natural part of how your ears stay healthy. It traps dust and debris, keeps the skin of the ear canal moisturized, and helps protect against infection. In most people, it gradually moves out of the ear on its own.

Problems start when that natural movement is blocked, for example when wax is pushed deeper by cotton swabs, or when hearing aids or earbuds are worn often. Built-up wax can then block the ear canal and cause muffled hearing, a feeling of fullness, or discomfort.

Signs you may need earwax removal

  • One ear feels blocked, full or like it’s underwater
  • Sounds have become muffled in one or both ears
  • Your hearing aids whistle, or don’t sit comfortably anymore
  • You used cotton swabs and your ears feel worse
  • You have a hearing test coming up and tend to build up wax

If your hearing drops suddenly, especially in one ear, and you don’t have a history of wax buildup, see a physician promptly. Sudden hearing loss needs medical evaluation as soon as possible.

A patient smiling under the Earigator cape as Jaysee and a Patient Care Coordinator clean his ears

Why professional earwax removal matters

Impacted earwax affects about one in twenty adults, according to clinical guidelines from the American Academy of Otolaryngology-Head and Neck Surgery, and it’s even more common in older adults and people who wear hearing aids. It’s also one of the most treatable causes of muffled hearing, and many people notice the difference before they leave the office.

Professional removal is also safer than common home methods. Cotton swabs tend to push wax deeper into the ear canal, and ear candles don’t remove wax at all and can cause burns.

If wax is too hard or firmly packed to clear safely with irrigation, we’ll recommend softening drops to use at home before a return visit, or refer you to an ear, nose and throat physician.

What the visit includes

  • A short ear health screening before any cleaning
  • Video otoscopy before and after, on a screen you can see
  • Gentle irrigation with the Earigator at body temperature
  • Softening drops or a physician referral when irrigation isn’t the right option
  • Clear advice on caring for your ears at home
  • Available in English or Spanish
Who you’ll see

You’ll see Jaysee or Toni.

Both are Florida-licensed Hearing Aid Specialists, and your visit runs the same way with either of them.

Jaysee Soto, HAS, BC-HIS

Owner and Hearing Aid Specialist

Jaysee has worked in hearing care since 2013 and opened this practice with his wife, Grace, in the town they live in. He’s board certified and a HearingUp Certified Provider, and he speaks English and Spanish, so your whole visit can be in Spanish.

Learn more about Jaysee

Toni Trager, HAS

Hearing Aid Specialist

Toni was born with hearing loss and has worn hearing aids since childhood, and her mother and brother wear them too. She knows what the first weeks with a new hearing aid feel like. Ask her about getting used to them.

Learn more about Toni
Before you come in

Questions we get at the front desk

Five questions we hear at the front desk, most of them about cotton swabs.

Does earwax removal hurt?

The Earigator uses water at body temperature and a set pressure, which keeps it comfortable and avoids the spinning feeling cold water can cause. Tell us if anything feels wrong and we’ll stop.

Can’t I just use a cotton swab?

A swab takes the wax off the surface and pushes the rest deeper, where it packs against the eardrum. Most of the blockages we see started with one.

Is ear candling safe?

No. Hot wax can drip into your ear and burn it, and candling doesn’t remove earwax anyway. If your ears are bothering you, call us instead.

How do I know it’s wax and not hearing loss?

From the inside, you often can’t, because they feel the same. That’s what the camera is for. Wax tends to come on over days and in one ear. Hearing loss comes on over years, usually in both.

What if my ears are too blocked for you to clear?

We’ll tell you. If the wax is too hard or firmly packed to clear safely with irrigation, we’ll recommend softening drops to use at home before a return visit, or refer you to an ear, nose and throat physician.

Insurance

We accept many insurance plans. Bring your insurance card, and we’ll check your benefits for you.

Contact us

Get your ears checked

Book online, call 407-949-6737 or come in during our walk-in hour, weekdays from 1:00 to 2:00 pm.

715 Douglas Ave, Suite 45Altamonte Springs, FL 32714 · inside One Senior Place
407-949-6737English and Spanish
Monday to Friday, 9:00 am to 4:30 pmClosed for lunch 12:00 to 1:00. Walk-in hour 1:00 to 2:00 every day we're open.

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