Reviews

"I cannot praise these people enough! They went above and beyond what I was expecting as an out of state visitor, and if I lived in that area, this practice would be my one and only. I was vacationing in the Orlando area, and all of a sudden one of the drivers on my Oticon OPN1s went completely dead. It was only the beginning of the vacation, and I was dreading having only one hearing device the whole time. So I called around asking if they had components for my HAs, and Altamonte was the only practice that would call me back. Even though they were not my primary audiologist, and my HAs are pretty old, Altamonte took the time to come up with a solution for my conundrum. They were able to get my HA repaired in their office the same day, and get stereophonic hearing assistance back for me. Thanks to them, I was able to enjoy my vacation without struggling to understand family, and saved the trip down to FL. I’ve worked with many Audiology practices over the years, so I know a FANTASTIC practice when I see one. EXCELLENT customer service, a willingness to help out above and beyond what’s expected, a complete knowledge and expertise on what they do, and a VERY friendly staff! -Altamonte has all four. I may not be local (Hi from WY!), but I can say without hesitation that if you are, and you’re looking for an audiologist, I HIGHLY recommend Altamonte. Both myself and my family thank you for your help, and I appreciated the card for my birthday you sent. I wish you all the best, and I’m happy to know that the next time I’m in FL, I don’t have to worry about my hearing instruments having problems, because I know I have a great place to go for help. Cheers!"

    ★★★★★   ·   Jason Hoch   ·   1 week ago

"Great service and hospitality. Everything was explained thoroughly. Great listening skills. The best part was that initial exam was free and helped us out in having a baseline for our hearing."

    ★★★★★   ·   Gladys Matos   ·   1 week ago

"I want to start this review by saying this has by far been the best experience I have had with healthcare. About a month ago, I came across them by googling places that can repair hearing aids. I called them 5 minutes before closing time and they happily answered my call for help and immediately re-assured me that they can help. I came in today during the walk-in hours and showed them the aids and the issue. I was greeted by Jaysee and he re-assured me that things can be fixed, and all the same day! The staff are very friendly and helpful. I had mentioned that getting hearing aids has been hard and they immediately wanted to help with a solution. I really felt heard and cared for by the staff! Thank you so much! Your help has made a HUGE impact on my life. This is absolutely the place to go!!!!"

    ★★★★★   ·   Emily Palo   ·   2 weeks ago

"This is the most thorough and professional hearing evaluation I have ever had. The first fitting was detailed, efficient and professional. I would highly recommend Altamonte Family Hearing. The staff is friendly,flexible and accommodating.Jaycee Soto adheres to the highest form of care in audiology and is continually seeking and applying cutting edge ideas and practices.This is absolutely the best you can do in Central Florida for Hearing related care."

    ★★★★★   ·   daniel jordan   ·   2 months ago

"I received a complete hearing audit on Friday 1/30/26. I found the process to be extremely thorough and I have had 5 audits in the past 4 years this was by far my best experience. The business and everyone there were exceptionally professional. Great detail went into the programming of my new ReSound hearing aids. I would highly recommend Altamonte Family Hearing as a trustworthy and honest provider for hearing aids."

    ★★★★★   ·   Pete Zeitler   ·   4 months ago

"Jaycee Soto is a total professional that only wants to do the best. The exam was complete in every way. It wasn't 15 minutes and here's your hearing aids. The hearing aids were set up to fit my needs . The staff in the office was also great. I would recommend Jaycee and the staff at Altamonte Family Hearing to anyone needing hearing help !"

    ★★★★★   ·   Anthony Valada   ·   4 months ago

"We had an excellent experience with Altamonte Family Hearing, and I can’t thank them enough for the care they provided my dad. Jaysee Soto was absolutely wonderful throughout the entire process. He spent a great deal of time performing very thorough hearing tests and, just as importantly, took the time to clearly explain the results in a way that we could all understand. When it came time to set up and program my dad’s new high-end ReSound hearing aids, Jaysee was incredibly patient and detail-oriented, making sure everything was perfectly tuned to my dad’s needs. He also went above and beyond by showing my dad how to operate the hearing aids through his phone once they were paired, which gave him a lot of confidence using them. The level of professionalism, knowledge, and genuine care we experienced by everyone in the office made a huge difference. I highly recommend Altamonte Family Hearing and Jaysee Soto to anyone looking for top-quality hearing care and outstanding service."

    ★★★★★   ·   Philip Zeitler   ·   4 months ago

"I recently bought a new set of Oticon hearing aids to take advantage of increased AI capabilities. As usual Jaysee and his team were wonderful to deal with. They are all real experts and are very knowledgeable and, even better, very patient! My new hearing aids are much more effective and I couldn’t be more pleased! Altamonte Family Hearing is the best; I’ll never use anyone else!"

    ★★★★★   ·   Charles Morse   ·   4 months ago

"Very pleasant audiology experience. Dr. Soto takes time to explain everything. 500% recommendations. Great team of people helping the hearing impaired. Thank you!!!"

    ★★★★★   ·   Carlos Salicrup   ·   4 months ago

"I’ve never before had such an easy, completely enjoyable experience during a healthcare visit as that which is provided by the excellent staff at Altamonte Family Hearing. The friendly and inviting treatment is fully backed up a very high level of expertise and personal care. The comprehensive and meticulous hearing exam has resulted in a significant improvement for my daily life. And, the best part, the expenses for my new hearing aids were completely covered by my Medicare."

    ★★★★★   ·   Christopher Powell   ·   5 months ago

"Excellent experience. What a wonderful team of helpful, friendly and professional people. Thanks a lot."

    ★★★★★   ·   Maria Negrin   ·   5 months ago

"My family go to heading aid speaclist top tier service as always very clean and relaxed office 5 stars all the way thank you again guys will be returning soon"

    ★★★★★   ·   Rj Cali   ·   5 months ago

"What absolutely delightful experience! I had a mini emergency when I took off my hearing aids last night, the left rubber tip was missing and nowhere to be found, so I assumed it was jammed in the ear canal.... and it was! Toni gently removed it and treated me like a king! Such special people! Thank you and God Bless!"

    ★★★★★   ·   Tom Pitcock   ·   5 months ago

"Always friendly, always helpful, always professional--what more can you want? They're the best."

    ★★★★★   ·   Donald Losman   ·   5 months ago

"I have been taking my 92-year old mother to Jaysee A Soto, HAS, BC-HIS, at Altamonte Family Hearing, located inside One Senior Place on Douglas Avenue for the past 5 years. I feel compelled to leave a Review based on our extensive experience with Jaycee and his talented Team. Jaysee has been extremely thorough, conscientious, patient and has extraordinary communication skills. He takes great care in matching his pace, level of detail and care to not just the Customer, but to everyone involved. He has exceptional Listening skills and extends a genuine, deep and continual depth of concern to the comfort, care and experience of the Customer. He never rushes. Jaysee invests considerable time and effort in ensuring the comfort, satisfaction and ongoing care of the individual is paramount. You can imagine how many medical doctors a 92-year old woman has in her life. I can say with total confidence that Jaysee stands at the top of the pyramid when it comes to quality, personalized and effective care. His Team is incredibly helpful and so very efficient. Their positive, can-do attitude makes it a pleasure to work with them and truly extends our Trust in the care they provide. If you're looking for the highest level of care and competence when it comes to your precious hearing, this is the only place to go. Thank you to Jaysee and his Team! We are grateful for your work."

    ★★★★★   ·   Cynthia O'brien   ·   5 months ago

"great team and wonderful and attentive service"

    ★★★★★   ·   john hofker   ·   5 months ago

"Inside the Senor Center, this clinic is nice, quiet and full of kind and understanding people. I got all of my tests done even though Im almost 30, there was no judgement on their part, only kindness. Everything was explained extremely well. 10/10"

    ★★★★★   ·   Arooj Basit Malik   ·   6 months ago

"Jaysee and his staff are so great! They’re compassionate and care about your concerns. Definitely would recommend them if you have any concerns with your hearing!"

    ★★★★★   ·   sarah perez   ·   7 months ago

"Really great experience for a first time hearing aid user. Dr Soto and his staff are really kind and thorough getting you through the hearing aid process. Highly recommend."

    ★★★★★   ·   Steven Krauch   ·   8 months ago

"Altamonte family hearing has excellent customer service and Dr. Soto was so attentive and professional. He takes the time to listen to you and hear your needs. He explains things thoroughly and makes you feel comfortable."

    ★★★★★   ·   Lena Espana   ·   8 months ago

"Great experience. Friendly staff. Jaysee was very informative and thorough throughout the procedure. Definetly recommend to those who are seeking help for their hearing. 10 out of 10"

    ★★★★★   ·   Robert Fernandez   ·   8 months ago

"Love this place and their employees."

    ★★★★★   ·   Shooshen Chula   ·   9 months ago

"Jaycee's passion and professionalism is evident 100% of the time. His friendly demeanor makes the entire process enjoyable. The most thorough hearing test ever! Francesca is great, too! Thank you."

    ★★★★★   ·   Gartrelle Wilson   ·   9 months ago

"My visits to Dr. Jaysee at Altamonte Family Hearing have always been informative, courteous, and friendly. Francesca is always prompt and consistent with all the protocols leading up to each appointment and she (and the good doctor) always recognizes me on sight. A perfect model for any very doctor’s office!"

    ★★★★★   ·   Larry Williams Music   ·   10 months ago

"Dr Soto is very knowledgeable and dedicated , he did a test and recommended ear aids. The staff is very nice, I recommend them 100%."

    ★★★★★   ·   Estrella Hill   ·   10 months ago

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